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Cookie usage

This cookie usage policy should be read in conjunction with the Royal Opera House Privacy Notice. Please read this cookie usage policy carefully to understand how the Royal Opera House uses cookies.

When you visit the Royal Opera House may store some information commonly known as a ‘cookie’ on your computer. A cookie helps you get the best out of the website and helps the Royal Opera House provide you with a more customized service.

The following table sets out which cookies the Royal Opera House uses, their purpose and how intrusive they may be considered.

If you have any questions about the following information please contact the Data Protection Officer on

ROH Cookies Purpose
ROH session cookie
This cookie is necessary because it enables the Royal Opera House to sell tickets, goods and other services. This cookie is used to keep track of a user’s session when logged onto the site.
ROH persistent cookie
This cookie is essential in order to ensure compliance with current Data privacy laws. This cookie is used to record if a user has allowed cookies to be placed on their computer.

Google analytics persistent cookies
Google analytics cookies help us get anonymized visitor and traffic statistics.
Hotjar persistent cookie
Hotjar’s tools allow us to analyse what users do on our website. This cookie is set as soon as a user loads a page which contains the Hotjar code. The cookie contains a universally unique identifier (UUID) which allows Hotjar to track the same visitor across multiple pages and sessions.

Third-party cookies

We use anonymized age, gender and interests data gathered from Google’s DoubleClick cookie. Google uses the DoubleClick cookie on AdSense sites, partner sites and certain Google services. More information on Google’s Privacy policy and what information they collect.